 |
Kulmacet.com LLC
© Copyright 2008
|
Manage your customer communication efficiently and seamless.
Do your customers sometimes wait days or weeks for a reply to their email inquiries? Or do you spend hours trying to file and track customer emails received? Or the reply emails you sent to your customers?
Not if you use BackFlipCRM.
BackFlipCRM is online software that allows your entire business to manage all your website email. You can respond to customer emails faster and easier while making communication with your customer more productive. With BackFlipCRM you can deliver great customer service via email by:
Managing all your email, including addresses such as contact@, info@, sales@ or support@.
Have one central location where you can go to assign to-do's, follow up reminders, collaborate on email responses and close tasks upon completion.
Responding to customer emails more quickly by compiling customizable replies to the questions you're most frequently asked.
Prioritize customer email by managing which ones "Need Attention" - and how soon.
Make your customer communication more productive by recording notes about past exchanges and retrieving this information in just seconds.
De-clutter your email inbox by reassigning email to the appropriate employees or departments.
The bottom line is that BackFlipCRM allows your business to provide better customer service via email. It is easy to set up and use. And because BackFlipCRM is hosted on the Web, there's nothing for you to download or install on your computer.
BackFlipCRM Features:
Intelligent assignment: Don't know the answer to a customer question? No problem. Easily reassign that email to another employee who does.
Automatic save replies: Quickly start a database of answers to the most common questions you get asked. It's a great way to keep everyone on the same page.
Auto-Responder: Keep your customer informed 24 hours a day with automated welcome emails, company announcements, resolution and response notifications by email.
Customer history: Receive an overview of past conversations with a particular customer, including which employee(s) has communicated with him or her.
Internal notes: Post notes about special email conversations for viewing by other employees. Keep track of customer-related tasks to be completed or provide greater context for future interaction with the customer.
POP accounts: Have BackFlipCRM check your existing POP3 email accounts automatically.
Email notification: Prefer to stick with your personal email account? We understand. So you can choose to receive email notifications when you have email waiting for you in Mailroom.
Automatic form submission: Do you receive email from a contact form on your website? Bypass email altogether by having your form submitted directly to your BackFlipCRM account. Plus, set up your form to assign submissions to specific departments or employees.
Don't let your customers slip through the cracks.
|
|
|
Kulmacet.com announces the long anticipated release of HDesk 1.5. This new version adds several functions and capabilities. Also fixed some bugs.
This release is scheduled for Wednesday February 20, 2008. No outage or service delay is expected or anticipated
(More to come.) |
| BackFlipCRM moves to beta2 Wednesday February 20, 2008. Production installation is anticipated Friday February 29, 2008 (Leap Year Day). This install will only effect current beta customers.
(More to come...) |
| |