HDesk is an online trouble and issue management tool used to report and manage user (Customer) issues and troubles. HDesk will report to management the amount of work a department or technician is completing while maintaining a historical view of the work for documentation. HDesk will speed communication to the customer while minimizing that amount of contact a technician will have or need with a customer for a reported incident.(Read More...)

IridiumHR is an online Human Resources Self-Service portal. This application is used to coordinate HR related issues and events with management, the employee and the HR department. This tool will present all interactions in a historical view for documentation. IridiumHR will track requests for time off, performance reviews, employee demographic information. Iridium will speed communications during the review period and will allow the HR department to become actually part of the review process. Because this application is online the need for the employee and supervisor to complete a paper review becomes a thing of the past.

BackFlipCRM is a customer resource manager. This online application will allow your customers to send an email to predetermined addresses such as contact@, info@, sales@ or support@. This system allows managing these communications from one location. You can prioritize important to-do's and track any request from start to finish. BackFlipCRM gives you the ability to manage your customer communications and manage these requests to improve customer service and document customer interaction. (Read More...)